The North West’s most Reliable Catering Equipment Repairs Service
Whether you’re an educational institution or a commercial business, you need to be able to rely on your catering equipment. Even a single piece of equipment failing unexpectedly can have an enormous impact. From disrupted services to customer complaints or even regulatory issues, the consequences of a broken kitchen appliance could be severe.
Of course, it’s impossible to prevent breakdowns from occurring. Instead, you need to be prepared to respond to any disruption quickly and effectively – and that means having a fast and responsive catering equipment repairs service on hand when you need it.
At DCE, we’re committed to providing highly reactive and reliable catering equipment repairs. We’ve helped educational institutions, commercial businesses and organisations of all kinds keep their kitchens running smoothly with minimal downtime.
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Fast and Responsive Catering Equipment Repairs
Equipment breakdown can be a major headache for any catering business. Whether it’s a broken oven or a leaking warewasher, it can quickly bring your operation to a standstill – and every minute lost means a bigger hit to your finances.
At DCE, we know that time is of the essence when your equipment fails. That’s why we’re committed to delivering a catering equipment repairs service that will get you up and running as quickly as possible. With our rapid callout service, we can usually provide same- or next-day repairs for a range of commercial catering appliances.
Our Catering Equipment Repairs Process
Initial enquiry and consultation. Our expert team will get an idea of the nature of the issues you’re facing, including the equipment that’s affected and the fault you’re experiencing.
Scheduling your repairs. We’ll schedule a visit from one of our expert engineers as soon as possible to minimise the disruption to your service.
Engineer visit. An engineer will visit your site with a photo ID badge, uniform and enhanced DBS check for your peace of mind.
Repairs carried out. We’ll carry out your repairs as efficiently as possible, making use of our extensive van stock to tackle many issues on the spot.
Ongoing maintenance. Once repairs are completed, we can schedule an ongoing maintenance service to avoid any repeat issues or further disruptions.
Fully Accredited Catering Equipment Repair Technicians
If a vital piece of kitchen equipment fails, you don’t just want it repaired quickly – you want it to be back in top working condition for the foreseeable. That means you need to work with catering equipment repair technicians who won’t settle for “good enough” – and who have the accreditations to prove it.
At DCE, all our technicians are fully accredited by industry-recognised bodies, including Gas Safe, NICEIC and REFCOM. We also take health and safety extremely seriously, working to key standards to ensure minimal disruption to your kitchen operations during the repair process.
You can rely on us to deliver a high-quality and dedicated service that will have your appliances working optimally for the long-run. Our technicians also carry photo ID cards and are subject to enhanced DBS checks to give you added peace of mind.
Catering Equipment Repairs Case Study
Preventative Maintenance for Catering Equipment
Maintaining a clean and compliant kitchen extraction system isn’t just a box-ticking exercise. Neglecting duct cleaning can lead to costly fines, insurance issues, or even unexpected closures. That’s why it’s crucial to find a reliable and accredited ductwork cleaning service.
At DCE, our team of technicians understands this importance. That’s why we not only adhere to the rigorous standards outlined in the BESA TR19 Guide to Good Practice but also hold additional accreditations including Gas Safe, NICEIC, and REFCOM.
From meticulous inspections to thorough cleaning and comprehensive post-cleaning reports, our team is dedicated to ensuring a seamless experience. We work with you to schedule cleaning around your operations, minimising disruption and safeguarding your kitchen’s compliance and optimal performance.
Efficient Catering Equipment Replacement Service
While repairing your catering equipment is always the preferred option, no equipment can last indefinitely. In some cases, your appliance is at the end of its life, or the repairs required would be so extensive that replacement is the better option.
Of course, if a faulty appliance has you struggling to keep delivering quality food for students or customers, waiting on a replacement will be the last thing you need. Long lead times, delivery delays, an intrusive installation process – it can all add to the impact on your services.
That’s why you should choose DCE for all your equipment repair and replacement needs. If your equipment needs replacing, we can deliver and install your new appliance without delay – we’ll even dispose of your old equipment for you.
Frequently Asked Questions
What types of catering equipment do you repair?
We offer a full and comprehensive catering equipment repair service. This covers the full range of commercial catering equipment, including cooking appliances, refrigeration units, warewashers, bain maries and more. Our technicians are expertly trained to repair essential equipment from top brands, including:
- Falcon cooking equipment, including ovens, grills, hobs and fryers.
- Hobart commercial warewashers, mixers and combi steamers.
- Williams refrigeration units, including reach-in refrigerators, undercounter fridges and blast chillers.
- Victor banqueting carts, hot cupboards and bain maries.
We have extensive experience working with not only commercial businesses – including restaurants, hotels and catering companies – but also schools, colleges and other organisations.
As a result, we can be fully adaptive to your needs, delivering a catering equipment repair service that will minimise downtime and keep your kitchen running smoothly.
Do you offer emergency catering equipment repairs?
Yes, our catering equipment repairs service includes emergency callouts to tackle sudden, unexpected issues that are disrupting your business. We appreciate that in these circumstances, time is of the essence. We aim to provide a same- or next-day repairs service across the North West with the aim of getting you up and running again as soon as possible.
Do you provide planned preventative maintenance for catering equipment?
Yes, in addition to our catering equipment repairs service we also offer a comprehensive planned preventative maintenance service. With regular scheduled maintenance of your catering equipment, you’ll be less likely to face those disruptive and unexpected breakdowns – and that means you’re less likely to experience loss of service or have to consider expensive replacements.
How much do catering equipment repairs cost?
Unfortunately, it’s impossible to give a standard price for catering equipment repairs. The specific cost of the repairs will depend on a range of factors, including:
- The type of equipment. The complexity and size of the appliance will affect the repair cost – for instance, a large combi oven with smart features may cost more to repair than a smaller convection oven.
- The severity of the issue. A minor fault will likely be cheaper to fix than a more fundamental or complex issue with your appliance.
- The need for replacement parts. If the appliance requires one or more parts replaced in order to get it working, this will further impact the cost.
If you’d like to get a clearer sense of what your specific appliance might cost to repair, get in touch with DCE today and our experts can offer tailored advice.
How long will my catering equipment repair take?
We understand that if your catering equipment is experiencing issues, you want a solution as quickly as possible – the disruption isn’t just frustrating but it can be expensive, too. That’s why we strive to provide same- or next-day repairs for your catering equipment.
Can you replace catering equipment that can’t be repaired?
We understand that a successful repair is the ideal outcome if any of your catering equipment is out of action – it’s both the quickest and the cheapest option. However, some faults will be so complex or expensive to repair that a replacement is the more sensible choice.
But this doesn’t have to mean a prolonged wait for a replacement appliance to be ordered and delivered, leading to more extensive disruptions to your service. Thanks to our extensive stock at our showroom in Liverpool, DCE can provide rapid replacements for any equipment that can’t be repaired, minimising any downtime for your business.
What are some common signs that my catering equipment needs repair?
It’s crucial to pay attention to changes in your catering equipment’s performance or behaviour, as these could indicate a developing problem. Watch out for these common signs:
- Unusual noises. Is your appliance making an unfamiliar sound – rattling, grinding or squeaking, for example? These sounds could signal loose parts, worn bearings, or a malfunctioning component, so it’s essential to get advice from an expert technician as soon as you can.
- Inconsistent temperature. Ovens not holding temperature, refrigerators not getting cold enough, or fluctuating temperatures could mean thermostat issues, faulty seals, or a problem with the compressor. These fluctuations can impact food safety and the quality of your dishes.
- Leaks. Pools of water or liquid around your equipment are a red flag. Leaks could point to cracked seals, damaged hoses, or a failing water component. Immediate attention is needed as leaks can cause water damage and safety hazards.
- Reduced performance. If your equipment is taking longer to cook food, not cleaning as efficiently, or the quality of the output has decreased, it could be a sign of wear and tear or a specific component starting to fail.
While it might be tempting to ignore more minor signs, or issues that seem to resolve themselves, this could prove a costly mistake. There’s no sense in waiting until you’re facing a serious issue to get expert help – call DCE today to discuss your needs with a member of our expert team.
How can I prevent catering equipment breakdowns?
Equipment breakdown is an inescapable risk in the busy, demanding environment of a commercial kitchen.
Nevertheless, that doesn’t mean you just have to accept the inevitability of your equipment failing. There are ways to reduce the likelihood of encountering such disruptive issues, including:
- Consistent cleaning. It will likely go without saying, but a combination of consistent daily spot cleaning and scheduled deeper cleaning at set intervals can significantly reduce the risk of your appliances facing serious faults.
- Regular inspections. The sooner you can identify any unusual signs or emerging issues – from unexpected sounds to minor performance changes – the easier it will be to schedule any necessary maintenance before the problem becomes more disruptive.
- Effective training. It’s essential that all your staff are up to date with the best practices for using your catering equipment – including how to spot and report any emerging issues.
- Scheduled maintenance. By taking advantage of a scheduled preventative maintenance service, you can keep your equipment in optimal condition for the long term, as well as spotting any issues before they lead to expensive breakdowns.
By following these steps, you can extend the life of your catering equipment and limit your risk of encountering sudden, unexpected issues that put your service at risk.